--- title: "Why does the message \"This phone number is already associated with another account\" appear when I try to log in / create a new account?" description: "If you have another account with a different email address but the same phone number, the system will not allow you to create a new account using that phone number or modify it. You can recover your old account by clicking Yes, I want to recover the password from my old account and entering the email address or phone number associated with that account to reset the password.\n\nIf you need assistance, please contact us at contact@bestjobs.eu." --- [Skip to content](https://support.bestjobs.eu/en/knowledge/why-does-the-message-this-phone-number-is-already-associated-with-another-account-appear-when-i-try-to-log-in-create-a-new-account#main-content) - [English](https://support.bestjobs.eu/en/knowledge/why-does-the-message-this-phone-number-is-already-associated-with-another-account-appear-when-i-try-to-log-in-create-a-new-account) - [Română](https://support.bestjobs.eu/ro/knowledge/de-ce-cand-vreau-sa-ma-loghez-in-cont-creez-cont-nou-apare-mesajul-acest-numar-de-telefon-este-folosit-deja-in-alt-cont) English Show submenu for translations [Submit a request](https://support.bestjobs.eu/en/knowledge/kb-tickets/new?hsLang=en) [![bj-logo-grey.svg\]](https://support.bestjobs.eu/hubfs/bj-logo-grey.svg)](https://www.bestjobs.eu/en) Open main navigation Close main navigation - - [English](https://support.bestjobs.eu/en/knowledge/why-does-the-message-this-phone-number-is-already-associated-with-another-account-appear-when-i-try-to-log-in-create-a-new-account) - [Română](https://support.bestjobs.eu/ro/knowledge/de-ce-cand-vreau-sa-ma-loghez-in-cont-creez-cont-nou-apare-mesajul-acest-numar-de-telefon-este-folosit-deja-in-alt-cont) English Show submenu for translations - [Submit a request](https://support.bestjobs.eu/en/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.bestjobs.eu/en/knowledge?hsLang=en) 2. [Talents](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en) 3. [Create account/Administrate account](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#create-account-administrate-account) # Why does the message "This phone number is already associated with another account" appear when I try to log in / create a new account? If you have another account with a different email address but the same phone number, the system will not allow you to create a new account using that phone number or modify it. You can recover your old account by clicking ***Yes, I want to recover the password from my old account*** and entering the email address or phone number associated with that account to reset the password. 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