--- title: I received a notification that the user already exists in the database. What can I do? description: "For security reasons, you can only use one email address and one unique phone number in a bestjobs account. There are two situations where you may encounter this message:\n\n1. The email address is already in use:\n\n\nIf you try to enter an email address and receive a notification that the email address is already used in another account, you can request password recovery and access the registered account with that email address. Alternatively, you can request the deletion of the account by writing to us at contact@bestjobs.eu. After the account is deleted, you will be able to use the email address in the desired account.\n\n2. The phone number is being used in another account:\n\nIf you have another account with a different email address but the same entered phone number, the system will not allow you to create another account with the same phone number or modify it. You can recover your old account by clicking on Yes, I want to recover the password for my old account and enter the email or phone number from the old account to reset the password. If you need assistance, please contact us at contact@bestjobs.eu." --- [Skip to content](https://support.bestjobs.eu/en/knowledge/i-received-a-notification-that-the-user-already-exists-in-the-database-what-can-i-do#main-content) - [English](https://support.bestjobs.eu/en/knowledge/i-received-a-notification-that-the-user-already-exists-in-the-database-what-can-i-do) - [Română](https://support.bestjobs.eu/ro/knowledge/am-primit-o-notificare-ca-utilizatorul-exista-deja-in-baza-de-date-ce-ar-trebui-sa-fac) English Show submenu for translations [Submit a request](https://support.bestjobs.eu/en/knowledge/kb-tickets/new?hsLang=en) [![bj-logo-grey.svg\]](https://support.bestjobs.eu/hubfs/bj-logo-grey.svg)](https://www.bestjobs.eu/en) Open main navigation Close main navigation - - [English](https://support.bestjobs.eu/en/knowledge/i-received-a-notification-that-the-user-already-exists-in-the-database-what-can-i-do) - [Română](https://support.bestjobs.eu/ro/knowledge/am-primit-o-notificare-ca-utilizatorul-exista-deja-in-baza-de-date-ce-ar-trebui-sa-fac) English Show submenu for translations - [Submit a request](https://support.bestjobs.eu/en/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.bestjobs.eu/en/knowledge?hsLang=en) 2. [Talents](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en) 3. [Create account/Administrate account](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#create-account-administrate-account) # I received a notification that the user already exists in the database. What can I do? For security reasons, you can only use one email address and one unique phone number in a bestjobs account. There are two situations where you may encounter this message: **1. The email address is already in use:** If you try to enter an **email address** and receive a notification that the email address is already used in another account, you can request password recovery and access the registered account with that email address. Alternatively, you can request the deletion of the account by writing to us at [contact@bestjobs.eu](mailto:contact@bestjobs.eu). After the account is deleted, you will be able to use the email address in the desired account. ![](https://support.bestjobs.eu/hs-fs/hubfs/undefined-Mar-05-2026-10-26-04-0052-AM.png?width=305&height=89&name=undefined-Mar-05-2026-10-26-04-0052-AM.png) **2. The phone number is being used in another account:** If you have another account with a different email address but the **same entered phone number,** the system will not allow you to create another account with the same phone number or modify it. You can recover your old account by clicking on ***Yes, I want to recover the password for my old account*** and enter the email or phone number from the old account to reset the password. If you need assistance, please contact us at [contact@bestjobs.eu](mailto:contact@bestjobs.eu). ![](https://support.bestjobs.eu/hs-fs/hubfs/undefined-Mar-05-2026-10-27-00-6476-AM.png?width=365&height=139&name=undefined-Mar-05-2026-10-27-00-6476-AM.png) - [Candidați](https://support.bestjobs.eu/en/knowledge/candida%C8%9Bi?hsLang=en#main-content) - [Aplicari job-uri](https://support.bestjobs.eu/en/knowledge/candida%C8%9Bi?hsLang=en#aplicari-job-uri) - [Angajatori](https://support.bestjobs.eu/en/knowledge/angajatori?hsLang=en#main-content) - [Comandă / Credite](https://support.bestjobs.eu/en/knowledge/angajatori?hsLang=en#comand%C4%83-credite) - [Companies](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#main-content) - [Create/Administrate account](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#create-administrate-account) - [Posting jobs](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#posting-jobs) - [Managing promoted jobs](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#managing-promoted-jobs) - [Managing resumes/CVs](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#managing-resumes-cvs) - [Contacting candidates](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#contacting-candidates) - [Services/Offer](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#services-offer) - [Orders/Invoices](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#orders-invoices) - [Top Up](https://support.bestjobs.eu/en/knowledge/companies?hsLang=en#top-up) - [Talents](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#main-content) - [Create account/Administrate account](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#create-account-administrate-account) - [Completing/Modifying CV](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#completing-modifying-cv) - [Profile / CV options](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#profile-cv-options) - [Jobs Applications](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#jobs-applications) - [Search/filter jobs](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#search-filter-jobs) - [Information about companies](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#information-about-companies) - [Bestjobs Tools](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#bestjobs-tools) - [Credits](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#credits) - [Interview](https://support.bestjobs.eu/en/knowledge/talents?hsLang=en#interview) [![Chill listening crop-3](https://support.bestjobs.eu/hubfs/bj-logo-1.svg "Chill listening crop-3")](https://bestjobs.eu) Help Center Copyright © 2026, © 2025 BEST JOBS RECRUTARE SA